PLEASE NOTE: Our customer service team work hard, Monday-Friday from 9:00AM-5:00PM (GMT). We will always respond as quickly as possible, but we appreciate your patience at this time.

We pack our orders fast, so please get in touch ASAP if you'd like to cancel your order. If it hasn't been packed or shipped yet, we'll be able to cancel and refund you the full amount. Please contact customerservice@melrosehaus.com with your order number. Please note: we cannot guarantee modifications before dispatch.

Please contact customerservice@melrosehaus.comwith your order number and any details and we will do our best to help you. Please note, our customers service team are super busy, please wait at least 48 hours for a response. Please note: we cannot guarantee modifications before dispatch.

Please find all exchange information here.

Please note that items bought in sale or outlet are not eligible for a return OR exchange.

Yes, you have to cover postage for an exchange, plus a 17 AED handling fee. Melrose Haus will cover postage if the item is faulty, however, this is subject to our exchange policy that you can find here.

Melrose Haus is not responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government. These charges are the responsibility of the recipient and the funds are received exclusively by your local government.

Please email our customer services team at customerservice@melrosehaus.com with your order number as well as any detail, images or exchange preferences.

We regularly update our page with new stock, or returned stock. You can sign up to your size on the chosen product and be notified when it becomes available.

Easy Exchanges

Exchange within 30 days.

Worldwide shipping

Ship anywhere, rates available at checkout.

HELPFUL support TEAM

Email us anytime at customerservice@melrosehaus.com